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FAQ Trail-Cameras

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Trail Cameras FAQ

This is a common problem if the setting of the camera are not set up correctly. We will need to make sure the Time, Date, Day Time setting are correct. To do this you will need to turn the unit on and log into the camera. Then select the Menu option, the first selection will be set Time. If this is not done you will need to hit Enter, then enter the correct time. Once the time is entered we will need to hit the down button to the next entry. 

Expected battery life depends on temperature and number of images. Bushnell expects the camera to take several thousand images before the batteries would die. If your battery life is shorter, check the following: 

  • Make sure you have used new alkaline or lithium batteries. Bushnell recommends 8 Energizer Lithium AA batteries in all Trophy Cams.
  • Make sure that the power switch is turned to the “On” position and that the camera was not left in “Setup” mode while in the field.
  • Make sure that you are using a good quality SD card in your camera. Bushnell recommends San Disk Brand SD Cards. Unfortunately, poor quality SD cards can make your camera have a much shorter battery life. 

A camera has what is known as a “false trigger” if the PIR sensor thinks that there is motion and heat in front of the camera lens when there is no subject in the image. These “False Triggers” are the result of placing the camera in an environment where there is motion associated with tree branches creating motion in front of the camera or an area where there is high heat in the foreground and any motion from wind could set off the camera. Setting a camera up over water is also a potential cause for this issue.

To remedy this situation try moving the camera to an area that does not have any of these issues or try changing the sensor level on the menu settings.

If the camera continues to take images when there is no subject in them, try placing the camera in an inside environment and aiming at a location where there is no motion. If the camera continue to show issues, then there is probably an electronic component issue. If this is the case, please contact our customer service to send the camera back for repair.

The resolution can not be changed on any of the trail cameras.

You can use a higher capacity card than what comes with the unit. We have tested cards up to 512MB. Any card larger has not been tested. 

Since most rechargeable batteries operate at 1.2V instead of 1.5V we cannot recommend rechargeable batteries. The Bushnell Trail Cameras are designed to operate at 6V by using a mininum of 4-AA batteries.

Make sure that the stop and start times of Field Scan "A" and "B" do not overlap. (for example, do not set the start time of "B" to 8AM if the start time of "A" is 10AM).

When Using Field Scan in Video Mode, the smallest interval time available is 5 minutes, to avoid potential overheating of the batteries and electronic components, which could cause operational failure or damage to the camera. In still photo mode a 1 minute interval can be set.

You can print your images directly from your computer if you have an SD card slot or external reader. You can also take the SD card to a photo center and have them printed. 

When removing the batteries from the HD Trophy Cam you can simply remove the battery compartment insert bar by grasping in the middle and lifting out. This will give you easy access to the batteries for removal. After removal, you can replace the battery compartment insert bar by inserting one side into the battery compartment wall and flexing the insert until you can place the second side of the bar into the opposite wall of the battery compartment. Make sure that the bar is seated securely. There is one way that the bar should be inserted with the text/numbers printed on the insert facing correctly up so that you can read them. You should make sure that the insert bar is inserted correctly before replacing batteries inside the battery compartment. 

Use miltary time to set the start and stop times for day or night. This is only applicable if the switch for imaging is set to "Day" or "Night" mode. In 24 hour mode, the camera does not need to know when the day begins or ends. 

After selecting the Camera Name parameter (the only setting is "Input"), press OK. If necessary, delete the previous or default name by pressing the RIGHT key until the backspace symbol (

After selecting the Coordinate Input parameter, press UP or DOWN to select the On setting and press OK. The latitude and longitude for any location where you plan to place the camera can be obtained at many websites, for example: http://itouchmap.com/latlong.html. You can enter a nearby street address, just zip code, or use the various types of maps to locate the approximate position. 

To view the images on the SD card, turn the unit off and remove the SD card. Insert the SD card into your PC and view images. You may have to purchase an SD card reader ($10-$15 retail). Note: If you have a digital camera or Palm/Pocket PC that accepts SD cards, you may be able to view the photos on those devices. 

Under normal scouting conditions (40 degrees F and above), the batteries should last over 30 days. We have had a unit running over 7 days in single digit temperatures and the camera was still recording images.

On a Trail Scout/Sentry: 30 days or 300 photos

Trophy cam: 6 months or 700 photos w/ 4 AA’s; 12 months or 1400 photos w/ 8 AA’s.

Model#11-9600 should hold approximately 400 images on a 32MB card. Model#11-9800 and #11-9900 should hold approximately 120 images on a 32MB card. 

The .avi/.mov video files may be viewed with the Windows Media Player on PCs with Windows 7. If your computer is running an older version of Windows, or you are on a Mac, and you don’t already have a compatible video player, you can download a free version of the DivX player from www.divx.com.

Make sure you are using an SDHC SD card. Bushnell recommends SanDisk brand SDHC SD cards.

If you can not delete your images off your SD card, please look for the small white button on the card that slides. It could be slid to the locked position, therefore not allowing you to delete the pictures. Slide to the unlocked position and try to delete the photo.

If you are unable to log into your trail Camera you will need to call Bushnell Technical Support. Please call 1-800-423-3537, then option 2 for further assistance. 

This is most often caused by the camera being positioned in a very enclosed area where the target being photographed is very close to the camera. To alleviate this you can either reposition the camera to point to a more open area or move it further up the tree and angle it downward to the area that you wish photographed. 

If you use the nightvision mode for still pictures or movie clips, remove the filter. The pictures or movie clips will be in black and white.

Night images or video appear dark
  • Check to see if battery power is full. Camera will stop flashing near end of battery life.
  • Make sure that the camera is aimed at your intended target area within 45’ (14m) of the camera.
  • Please note that in the multi shot mode, some images may appear darker than others due to the quick response and reshooting of the camera.

Daytime images or video appear dark
  • Make sure that the camera is not aimed at the sun or other light sources during the day.

Night images or video appear bright
  • Make sure that the camera is aimed at your intended target area within 45’ (14m) of the camera.
  • In cases where the subject is closer than 10’ (3m) of the camera, some images may appear too bright.

Daytime images or video appear bright
  • Make sure that the camera is not aimed at the sun or other light sources during the day.

Red/Green Images
  • Under certain lighting conditions, the sensor can become confused resulting in poor color images.
  • If this is seen on a consistent basis, then the sensor may need servicing. Please contact our customer service.

Short Video Clips—not recording to the length set
  • Check to make sure that the SD card is not full.
  • Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

If your unit is not writing images to the SD card please send the unit into the repair center for a technician to review. Click the 'more info' button below for instructions on returning product. 

This setting allows you to tell the trail camera what your day light hours in your area are. This on some models determines when it will use the LED’s for a light source versus the flash and on other models this setting will determine when a filter is in place to allow proper night vision photos. 

  1. Check that the “Sensor Level” (PIR sensitivity) parameter setting. For warm environmental conditions, set the Sensor Level to “High” and for cold weather use, set the sensor for “Low”.
  2. Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.
  3. In some cases, setting the camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.
  4. Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.
  5. Remove any limbs which are right in front of the camera lens.

When the camera is in the “Setup” mode, a special LED on the front of the camera will flash when it senses motion. This is for setup purposes only and will help the user aim the camera.

During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game.

Night photos or videos appear too dark
  • Check the battery indicator icon to see if battery power is full. The flash will stop operating near the end of the battery life.
  • You will get the best results when the subject is within the ideal flash range, no farther than 45’ (14m) from the camera. Subjects may appear too dark at greater distances.
  • Please note that when the Capture Number parameter is set higher than “1 Photo”, or with very short Interval settings, some images may appear darker than others due to the quick response and rapid retriggering of the camera, allowing less time for the flash to fully recharge before firing again.

Daytime photos or videos appear too dark
  • Make sure that the camera is not aimed at the sun or other light sources during the day, as this may cause the auto exposure to produce darker results.

Night photos or videos appear too bright
  • You will get the best results when the subject is within the ideal flash range, no closer than 10’ (3m) from the camera. Subjects may appear too light at closer distances.

Daytime photos or videos appear too bright
  • Make sure that the camera is not aimed at the sun or other light sources during the day.

Photos with streaked subject
  • In some cases with low lighting conditions and fast moving subjects, the 5MP or 8MP resolution settings may not perform as well as the 3MP setting.
  • If you have multiple images where fast moving subjects produce streaks on the photo, try the 3MP setting instead.

Red, green or blue color cast
  • Under certain lighting conditions, the sensor can become confused resulting in poor color images.
  • If this is seen on a consistent basis, then the sensor may need servicing. Please contact Bushnell customer service.

Short video clips—not recording to the length set
  • Check to make sure that the SD card is not full.
  • Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

Make sure that the “Time Stamp” setting is set to “On” in the Menu. 

  1. LCD screen powers on but no text is present.
    • When moving the switch from “Off” to “Setup” or “On”, the user should make sure that the switch stops in a positive position to ensure the proper mode.
    • When moving the switch from “On” to “Setup”, the user should first move the switch directly to “Off” before moving to “Setup”.
  2. LCD screen shows a faint black line after turning from “Setup” to “On”.
    • The LCD will turn off when you slide the switch to the “On” position. In some cases, this black line will appear and will fade in about 1 second. This is normal and the camera will function properly.
  3. Screen will come on and power off
    • Make sure that you have installed the SD card correctly.
  1. Please make sure that the SD card is not full. If the card is full, the camera will stop taking images.
  2. Check batteries to make sure that they are new alkaline or lithium AA batteries. See note about short battery life.
  3. Make sure that the camera power switch is in the “On” position and not in the “Off” or “Setup” modes.
  4. Make sure that you are using a good quality SD card in your camera. Bushnell recommends San Disk Brand SD Cards.
  1. Check the PIR Sensitivity Level Setting. For warm temperature use, set the sensor to “High” and for cold weather use, set the sensor for “Low”.
  2. Try to set your camera up in an area where there is not a heat source in the camera’s line of sight.
  3. In some cases, setting a camera near water will make the camera take images with no subject in them. Try aiming the camera over ground.
  4. Try to avoid setting the camera up on small trees that are prone to being moved by strong winds.
  5. Remove any limbs right in front of the camera lens. 
  1. Make sure that you have installed at least 4 batteries in the battery compartment all stacked together at the top of the compartment.
    • Bushnell recommends 8 Energizer Lithium AA batteries in all Trophy Cams.Make sure that the batteries are installed correctly. See manual.
  2. When moving the switch from “Off” to “Setup” or “On”, the user should make sure that the switch stops in a positive position to ensure the proper mode.
  3. When moving the switch from “On” to “Setup”, the user should first move the switch directly to “Off” before moving to “Setup”. 
  1. Make sure that you have saved the changes that you make during the menu setup of the camera.
  2. If you don’t select and save these settings, the camera will revert back to the default settings. 

Password recovery can be facilitated by contacting our customer service line at 1-800-423-3537 pressing option 2 in the main menu. Your units serial number will be needed for this process.

If you take the filter off the 11-9900, the pictures taken, both during the day and at night, will be in black and white (nightvision mode).

The Bushnell Trail Sentry has a battery life up to 60 days.

On High Quality: 640X480 and Low Quality : 320X240 

  1. When the camera is in the “Setup” mode, a special LED on the front of the camera will flash when it senses motion. This is for setup purposes only and will help the user aim the camera. 
  2. During use, the LED will not flash when the camera takes an image. This is to help keep the camera hidden from game. 

If you have forgotten your password, the product will need to be returned to our repair center. Click on the 'more info' button below for instructions on returning your product. 

If your pictures are out of focus, please call customer service. The customer service representative will ask you to email them a sample picture. It's possible your unit may need to be sent to our repair center for a technician to review. 

If your unit locks up and the display will not change, remove one battery to break the connection. Put the battery back in and then turn the unit back on.

Bushnell recommends 8 Energizer Lithium AA batteries in all Trophy Cams.

Bushnell recommends San Disk Brand SD Cards.

You can take night pictures on any unit. The pictures will be in color with the flash. They will look like any picture taken at night with a flash. The Model#11-9900 can take night pictures. With the filter on, they will be color pictures. To take night vision pictures that are black and white, you have to take off the filter. 

WIRELESS TRAIL CAMERAS FAQ

High resolution credits are available immediately after purchase. After requesting a High-Res, the selected image will have a thin orange border around it. The high-resolution copy of the image will be transmitted the next time the camera contacts the network, whether via triggered image or nightly check-in. A bold orange border will surround the selected image when the high-resolution copy is available to download.

Yes. There is no limit as to how many cameras can be on one account.

No. Bushnell considers your images to be your private property and will never access them without your explicit permission.

Each camera needs to be enrolled in a data plan to transmit photos. If one camera runs out of thumbnails before the plan renewal date, the other cameras on the account will share with it.

Log into your account on https://www.wirelesstrophycam.com/  and click on your name/email in the top right corner. From the drop-down menu click on Subscriptions.  On the current subscriptions page, clock on the option to suspend/pause. Here you have the option to suspend the data plan until a specified date or to cancel the recurrence altogether.

Once logged into your wireless account, select Cameras at the top. Click the settings icon on the camera you wish to remove. You will then see the option to Remove This Device in the top right of the screen.

You can delete images on by selecting them manually or by filtering all the images. To select individually, hover your mouse over the image you wish to delete. You will see in the image banner a lock and a circle. Click on the circle and that will select the image. You will now see at the top of the screen the option to delete the image.

You can also delete images using the filter options. This is a good way to delete multiple unwanted photos at once. To delete images using the filter options, start by clicking on the filters icon. After choosing your filter criteria, you will see the images page change to show only the images meeting the filter requirement. Close the filters window and select the trashcan icon on the left. This will delete all the images previously filtered.

Please contact Technical Support at 1-800-423-3537 option 4, Monday through Friday from 8 a.m. to 5 p.m. CST.

Log into your account at https://www.wirelesstrophycam.com/ and select your name/email in the top right corner. From the drop-down menu select My Account. Select Edit Email and enter the new email. Click Update to confirm the new email. After updating, a confirmation email will be sent to the updated address.

The Wireless Aggressor (119599C2) and Impulse (119900A/V) cameras have the option to enable GPS positioning via camera settings. The original Bushnell Wireless camera (119599C) does not have this feature.

Note: The GPS location is updated once a day during the cameras nightly check-in, provided it is in an area with adequate signal coverage.

Please contact Technical Support at 1-800-423-3537 option 4, Monday through Friday from 8 a.m. to 5 p.m. CST.

Please contact Technical Support at 1-800-423-3537, Monday through Friday from 8 a.m. to 5 p.m. CST.

After signing up for a data plan, your plan will automatically renew every month until you cancel the recurrence. If you add additional cameras to your data plan, the first month will be prorated to sync the billing amount moving forward.

Modem Init Fail is an indicator that the camera can’t successfully connect to the network. Causes for this could include:

  • Improper or corrupted formatting on the SD card
  • Poor signal strength in the camera’s location
  • No data available for the camera to connect to the network.

Please contact Technical Support at 1-800-423-3537 option 4, Monday through Friday from 8 a.m. to 5 p.m. CST and we will help resolve this issue.

The original Wireless camera, 119599C has a flash range of up to 45’.

The Wireless Aggressor camera, 119599C2, has a flash range of up to 80’.

The Impulse camera, 119900A/V, has a flash range of up to 100’.

Bushnell offers the following solar panels and security boxes for our cellular cameras

119599C
Solar Panel: 119656c
Security Box: 119655c

119599C2
Solar Panel: 119756c
Security Box: 119855c

119900A/V
Solar Panel: Coming Soon!
Security Box: N/A

If the camera’s SD card has filled up and the overwrite feature isn’t working correctly, the camera will send the last image every time it’s triggered until the card is reformatted. For assistance reformatting your SD card, please contact Technical Support at 1-800-423-3537 option 4, Monday through Friday from 8 a.m. to 5 p.m. CST.

Due to network conditions, sometimes transmissions can be delayed. This can be due to a temporary decrease in signal strength, weather conditions, or simply the amount of traffic on the network. The camera has a built-in troubleshooting mechanism to attempt to resend images later that weren’t successfully transmitted previously, likely at the next trigger or daily check-in.

The Bushnell Impulse camera will transmit field scan images and videos. The original Wireless camera and Wireless Aggressor will transmit only live triggered images.

Only the phone number/email address entered on the wireless account information will be notified of new images/videos.

For multi-person access we recommend using the smartphone application, and a specific email address/password that can be shared with all parties.

You do not need to have an AT&T or Verizon phone to use the Bushnell Wireless cameras. The cameras utilize either an AT&T or Verizon modem for transmitting images/videos.

Bushnell recommends using Energizer Ultimate Lithium AA batteries and SanDisk Class 10 32GB SD cards for optimal performance.

Impulse Wireless Trailcams

Learn how to set up and activate your Bushnell Impulse cellular trail camera with your computer. In this video you'll find a walk through showing you how to start a Wireless Trophy Cam account, add Impulse cameras to your account, and activate your cameras.
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Learn how to set up and activate your Bushnell Impulse cellular trail camera. In this video you'll find a walk through showing you how to start a Wireless Trophy Cam account, add Impulse cameras to your account, and activate your cameras.
When using video mode, the camera will send the first frame of the video to your images list. Videos will have a play button icon on the image to help differentiate from a standard image.

To request complete video*, first click on the video thumbnail. On the video thumbnail page select the option to Request High-Res. Once the video is available you will see an arrow on the image within the images page.

*The Impulse camera can only transmit up to 20 seconds of video. If you set your camera to record more than 20 seconds, you will need to access the full video via the SD card.
The lights on the front of the camera are real time cellular strength signal indicators. They are designed to help find an optimal location to place the camera.

PIR Mode is the setting to control when the camera can trigger for live images. There are several options available on the Bushnell Impulse camera.

On- PIR will trigger image/video capture (Default).

Off- PIR will never trigger image/video capture

Day-PIR only triggers image/video capture in daylight or bright conditions

Night- PIR only triggers image/video capture during night or low light conditions.

Timer- PIR will allow you to enable or disable PIR triggers up to four times a day and only trigger during designated “blocks” of time. Up to 4 on/off states can be independently set up for Monday-Friday, Saturday and Sunday. Setting a block to “CAM: ON” or “CAM: OFF” determines whether the PIR sensor will trigger the camera to capture images or not, beginning at the time set for the block (and ending at the time set for the next block). If you set the last block of time for one day to on or off the camera will remain off until the first block of time for the next day. At that point it will switch to the on or off state set for the new time.

Tracking mode is a feature that when enabled will have the camera update its GPS location every five minutes. Once Tracking mode is enabled, the only way to disable it to resume normal operation is by website or phone application.