AFTER I PURCHASE HIGH RESOLUTION CREDITS, HOW LONG DOES IT TAKE TO REQUEST AND VIEW THE HIGH RESOLUTION IMAGE?
High resolution credits are available immediately after purchase. After requesting a High-Res, the selected image will have a thin orange border around it. The high-resolution copy of the image will be transmitted the next time the camera contacts the network, whether via triggered image or nightly check-in. A bold orange border will surround the selected image when the high-resolution copy is available to download.
CAN I ADD MULTIPLE CAMERAS TO ONE USER ACCOUNT?
Yes. There is no limit as to how many cameras can be on one account.
CAN SOMEONE AT BUSHNELL VIEW THE IMAGES FROM MY CAMERA REMOTELY?
No. Bushnell considers your images to be your private property and will never access them without your explicit permission.
DO I NEED A DATA PLAN FOR EACH CAMERA?
Each camera needs to be enrolled in a data plan to transmit photos. If one camera runs out of thumbnails before the plan renewal date, the other cameras on the account will share with it.
HOW DO I CANCEL OR SUSPEND MY DATA PLAN?
Log into your account on https://www.wirelesstrophycam.com/ and click on your name/email in the top right corner. From the drop-down menu click on Subscriptions. On the current subscriptions page, clock on the option to suspend/pause. Here you have the option to suspend the data plan until a specified date or to cancel the recurrence altogether.
HOW DO I DELETE AN INACTIVE CAMERA FROM MY WIRELESS ACCOUNT?
Once logged into your wireless account, select Cameras at the top. Click the settings icon on the camera you wish to remove. You will then see the option to Remove This Device in the top right of the screen.
HOW DO I DELETE PHOTOS ON WIRELESSTROPHYCAM.COM?
You can delete images on by selecting them manually or by filtering all the images. To select individually, hover your mouse over the image you wish to delete. You will see in the image banner a lock and a circle. Click on the circle and that will select the image. You will now see at the top of the screen the option to delete the image.
You can also delete images using the filter options. This is a good way to delete multiple unwanted photos at once. To delete images using the filter options, start by clicking on the filters icon. After choosing your filter criteria, you will see the images page change to show only the images meeting the filter requirement. Close the filters window and select the trashcan icon on the left. This will delete all the images previously filtered.
I CREATED AN EMAIL AND PASSWORD BUT CANNOT ADD MY CAMERA AND DID NOT GET A CONFIRMATION EMAIL.
Please contact Technical Support at 1-800-423-3537 Option 2 Choice 5 - Times open: Saturday through Thursday 8 am - 6 PM. Friday 8 AM to 2 PM CST.
I NEED TO CHANGE THE EMAIL ADDRESS ASSOCIATED WITH MY PROFILE.
Log into your account at https://www.wirelesstrophycam.com/ and select your name/email in the top right corner. From the drop-down menu select My Account. Select Edit Email and enter the new email. Click Update to confirm the new email. After updating, a confirmation email will be sent to the updated address.
IS THE GPS ENABLED ON THE WIRELESS CAMERA?
The Wireless Aggressor (119599C2) and Impulse (119900A/V) cameras have the option to enable GPS positioning via camera settings. The original Bushnell Wireless camera (119599C) does not have this feature.
Note: The GPS location is updated once a day during the cameras nightly check-in, provided it is in an area with adequate signal coverage.
MY PHOTOS SHOW 1/1/1970 DATE.
Please contact Technical Support at 1-800-423-3537 option 2 Choice 5 - Times open: Saturday through Thursday 8 am - 6 PM. Friday 8 AM to 2 PM.
WHAT DO I DO IF MY WIRELESS TRAIL CAMERA HAS BEEN LOST OR STOLEN?
Please contact Technical Support at 1-800-423-3537, Option 2 Choice 5 - Times open: Saturday through Thursday 8 am - 6 PM. Friday 8 AM to 2 PM CST.
ONCE I SET UP A DATA PLAN, DOES IT RE-OCCUR AUTOMATICALLY EACH MONTH?
After signing up for a data plan, your plan will automatically renew every month until you cancel the recurrence. If you add additional cameras to your data plan, the first month will be prorated to sync the billing amount moving forward.
DURING A TEST PHOTO THE MENU SCREEN READS “MODEM INIT FAIL”, WHAT DOES THIS MEAN?
Modem Init Fail is an indicator that the camera can’t successfully connect to the network. Causes for this could include:
- Improper or corrupted formatting on the SD card
- Poor signal strength in the camera’s location
- No data available for the camera to connect to the network.
Please contact Technical Support at 1-800-423-3537 option 2 choice 5, Saturday through Thursday 8 am - 6 PM. Friday 8 AM to 2 PM CST and we will help resolve this issue.
WHAT IS THE CAMERA’S PIR TRIGGER RANGE?
The original Wireless camera, 119599C has a flash range of up to 45’.
The Wireless Aggressor camera, 119599C2, has a flash range of up to 80’.
The Impulse camera, 119900A/V, has a flash range of up to 100’.
WHAT ACCESSORIES ARE AVAILABLE FOR MY WIRELESS CAMERA?
Bushnell offers the following solar panels and security boxes for our cellular cameras
Solar Panel: 119656c
Security Box: 119655c
Solar Panel: 119756c
Security Box: 119855c
Solar Panel: Coming Soon!
Security Box: N/A
WHY DOES MY CAMERA KEEP SENDING THE SAME PICTURE OVER AND OVER AGAIN?
If the camera’s SD card has filled up and the overwrite feature isn’t working correctly, the camera will send the last image every time it’s triggered until the card is reformatted. For assistance reformatting your SD card, please contact Technical Support at 1-800-423-3537 option 4, Monday through Friday from 8 a.m. to 5 p.m. CST.
WHY DOES MY CAMERA SOMETIMES TRANSMIT AN IMAGE/IMAGES LATER THAT WHEN THE IMAGE WAS CAPTURED?
Due to network conditions, sometimes transmissions can be delayed. This can be due to a temporary decrease in signal strength, weather conditions, or simply the amount of traffic on the network. The camera has a built-in troubleshooting mechanism to attempt to resend images later that weren’t successfully transmitted previously, likely at the next trigger or daily check-in.
WILL THE WIRELESS CAMERA TRANSMIT VIDEOS OR FIELD SCAN IMAGES?
The Bushnell Impulse camera will transmit field scan images and videos. The original Wireless camera and Wireless Aggressor will transmit only live triggered images.
WILL THE WIRELESS CAMERA TRANSMIT PHOTOS TO MORE THAN ONE CELL PHONE NUMBER OR EMAIL ADDRESS?
Only the phone number/email address entered on the wireless account information will be notified of new images/videos.
For multi-person access we recommend using the smartphone application, and a specific email address/password that can be shared with all parties.
DO I NEED TO HAVE AN AT&T OR VERIZON PHONE TO USE THE WIRELESS TRAIL CAMERA?
You do not need to have an AT&T or Verizon phone to use the Bushnell Wireless cameras. The cameras utilize either an AT&T or Verizon modem for transmitting images/videos.
WHAT BATTERIES AND SD CARD DOES BUSHNELL RECOMMEND?
Bushnell recommends using Energizer Ultimate Lithium AA batteries and SanDisk Class 10 32GB SD cards for optimal performance.
IMPULSE WIRELESS TRAILCAMS
HOW CAN I TELL THE DIFFERENCE BETWEEN IMAGES AND VIDEOS ON MY ACCOUNT?
When using video mode, the camera will send the first frame of the video to your images list. Videos will have a play button icon on the image to help differentiate from a standard image.
HOW DO I GET THE FULL VIDEO SENT TO MY ACCOUNT?
To request complete video*, first click on the video thumbnail. On the video thumbnail page select the option to Request High-Res. Once the video is available you will see an arrow on the image within the images page.
*The Impulse camera can only transmit up to 20 seconds of video. If you set your camera to record more than 20 seconds, you will need to access the full video via the SD card.
WHAT DO THE LIGHTS ON THE FRONT OF MY CAMERA MEAN?
The lights on the front of the camera are real time cellular strength signal indicators. They are designed to help find an optimal location to place the camera.
WHAT DO THE DIFFERENT PIR MODES MEAN?
PIR Mode is the setting to control when the camera can trigger for live images. There are several options available on the Bushnell Impulse camera.
On- PIR will trigger image/video capture (Default).
Off- PIR will never trigger image/video capture
Day-PIR only triggers image/video capture in daylight or bright conditions
Night- PIR only triggers image/video capture during night or low light conditions.
Timer- PIR will allow you to enable or disable PIR triggers up to four times a day and only trigger during designated “blocks” of time. Up to 4 on/off states can be independently set up for Monday-Friday, Saturday and Sunday. Setting a block to “CAM: ON” or “CAM: OFF” determines whether the PIR sensor will trigger the camera to capture images or not, beginning at the time set for the block (and ending at the time set for the next block). If you set the last block of time for one day to on or off the camera will remain off until the first block of time for the next day. At that point it will switch to the on or off state set for the new time.
WHAT IS TRACKING MODE?
Tracking mode is a feature that when enabled will have the camera update its GPS location every five minutes. Once Tracking mode is enabled, the only way to disable it to resume normal operation is by website or phone application.