Frequently Asked Questions

Q: Image/Video Dissatisfaction

A: 1. Night images or video appear dark

  • Check to see if battery power is full. Camera will stop flashing near end of battery life.
  • Make sure that the camera is aimed at your intended target area within 45’ (14m) of the camera.
  • Please note that in the multi shot mode, some images may appear darker than others due to the quick response and reshooting of the camera.
2. Daytime images or video appear dark
  • Make sure that the camera is not aimed at the sun or other light sources during the day.
3. Night images or video appear bright
  • Make sure that the camera is aimed at your intended target area within 45’ (14m) of the camera.
  • In cases where the subject is closer than 10’ (3m) of the camera, some images may appear too bright.
4. Daytime images or video appear bright
  • Make sure that the camera is not aimed at the sun or other light sources during the day.
5. Red/Green Images
  • Under certain lighting conditions, the sensor can become confused resulting in poor color images.
  • If this is seen on a consistent basis, then the sensor may need servicing. Please contact our customer service.
6. Short Video Clips—not recording to the length set
  • Check to make sure that the SD card is not full.
  • Make sure that the camera has good batteries in it. Near the end of the battery life, the camera may choose to record shorter video clips to conserve power.

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