Frequently Asked Questions

Q: I do not see Removable Disk under My Computer when the binoculars are plugged in and say “Sto” on the LCD.

A: If you have Windows 98, a driver has not been installed properly and it will need to be uninstalled and reinstalled. If you still do not see the Removable Disk, you may need to restart your computer with the binoculars plugged in. Some older systems need to be rebooted for them to recognize USB devices. If you are running Windows ME, 2000, or XP, make sure you haven’t installed the driver from the CD as it will cause conflicts. As stated in your instruction manual, the drivers do not need to be installed unless you use Win98, and should be removed. 

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