To check on the status of your US repair

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To send product in for repair, please follow these instructions:
* USA Residents Only

INSTRUCTIONS TO SEND PRODUCT IN FOR REPAIR

Package your product securely and include your name, street address, a daytime phone number, your email address, and a brief description of the issues you want addressed. Insure your product for the appropriate dollar value and send it to:

BUSHNELL (US Residents Only)
Attn: Repairs
8500 Marshall Drive
Lenexa, KS 66214

 

(For Non USA Residents, please contact our Customer Service Dept. at 1-800-423-3537)

When returning product for repair, please do not send the product cases, lens caps, mounts, or straps.

SHIPPING & HANDLING FEES

Send in a check or money order for shipping and handling made out to Bushnell in the amount of:

$15.00 for Telescopes
$10.00 for all other products

(California residents are excluded from paying shipping and handling payments for warranted items only)

REPAIR PROCESS

When your unit is received it will be assigned a repair number. After reading your letter, a technician will evaluate your unit to determine what repairs are needed and whether or not warranty coverage will be applicable. It is our option to repair or replace your unit. If your unit is NOT covered under warranty, an estimate for repair or replacement will be mailed to you.

You will have 20 days to respond, either accepting or declining the recommendation. If you accept the recommendation for repair or replacement you will need to provide payment. That can be in the form of a check, money order, or if you prefer, by MasterCard or VISA. If the repair or replacement is covered under warranty, you will receive no additional correspondence. Your repaired unit or a comparable replacement of equal value and function will be shipped to you via UPS within 3-4 weeks.

SPECIAL NOTES

* Note - For customers who are located outside of the United States, please contact the Bushnell office in your area.
**Note - Bushnell Performance Optics no longer carries or sells Bausch & Lomb product. However, all current factory warranties are being honored and repairs will be provided at the above location.